Refund and Return Policy for Grabsaliz
Effective Date: December 05, 2024
At Grabsaliz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, our Refund and Return Policy ensures a smooth and hassle-free process for addressing your concerns. Please read this policy carefully before initiating a return or refund request.
Eligibility for Returns
- Timeframe: Items can be returned within 30 days of delivery.
- Condition: Products must be in their original condition, unused, and in their original packaging. Items that are damaged, used, or missing parts may not qualify for a return.
- Non-Returnable Items: Custom or personalized products, sale items, and gift cards are non-returnable unless they are defective or damaged upon delivery.
How to Initiate a Return
Contact Our Customer Support
Reach out to us via email at info@grabsaliz.com or call us at (713) 529-3511 to initiate the return process. Provide your order number, a description of the issue, and photos of the item if applicable.Receive Return Instructions
Our team will review your request and provide you with return instructions, including the shipping address for returns.Prepare the Item for Return
Securely package the item to prevent damage during transit. Include a copy of your proof of purchase and any relevant details in the package.Return Confirmation and Refund Processing
Once the returned item is received and inspected, we will notify you of the refund status. Approved refunds are processed within 5-7 business days to the original payment method.
Refund Policy
- Full Refunds: Provided for defective, damaged, or incorrect items.
- Partial Refunds: Applied when returned items show signs of use, missing parts, or damaged packaging.
- Non-Refundable Cases: Items returned beyond the 30-day window, items without proof of purchase, or products excluded from returns (e.g., personalized items).
Return Shipping Costs
- Defective or Incorrect Items: If the item is defective, damaged, or incorrect, Grabsaliz will cover the return shipping costs.
- Other Returns: For returns due to reasons other than defects or incorrect shipments, customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe arrival of your return.
Exchanges
- Eligibility for Exchanges: Exchanges are available for defective, damaged, or incorrect items.
- Process: Contact our support team to request an exchange. Replacement items will be shipped once the returned item is received and inspected.
Damaged or Defective Items
If your order arrives damaged or contains a defective item, contact us immediately at info@grabsaliz.com or (713) 529-3511. Please include photos of the damage and your order details to expedite the resolution process. We will prioritize sending a replacement or issuing a refund as appropriate.
Late or Missing Refunds
If you have not received your refund after 7 business days, please:
- Check your bank account and credit card statement.
- Contact your bank or payment provider to confirm processing times.
- Reach out to our support team for further assistance at info@grabsaliz.com.
Non-Returnable Items
- Customized or personalized products.
- Sale or clearance items marked as non-refundable.
- Gift cards and promotional vouchers.
Policy Updates
Grabsaliz reserves the right to update or modify this Refund and Return Policy at any time. Changes will take effect immediately upon posting to this page, with the effective date updated accordingly. Customers are encouraged to review this policy periodically for updates.
Contact Us
If you have questions or need assistance with a return or refund, please contact us:
- Phone: (713) 529-3511
- Email: info@grabsaliz.com
- Address: 3209 Avalon Pl, Houston, Texas, 77019
Thank you for choosing Grabsaliz. We are dedicated to providing you with high-quality products and exceptional service. Your satisfaction is important to us!